NHTSA Complaint #11690838 — 2020 HONDA PILOT

I am reporting a safety defect in my 2020 Honda Pilot EX-L ~86,300 miles. The rearview camera and electrical/infotainment system intermittently fail, showing static, disconnecting Bluetooth, and sometimes leaving the camera blank. This creates a serious safety risk when reversing, driving in tight spaces, or transporting my children. These issues began within the first year of ownership (2020–2021) and continued after Recall 23-047, during which cables were replaced and the system later rewired in August 2023. Despite these repairs, the defects persist. The dealership Pohanka Honda Fredericksburg confirmed the faults multiple times but now refuses to repair, quoting over $3,000. The vehicle has also experienced three dead batteries since 2020, leaving me stranded multiple times, including once during out-of-state travel. There were no warning lights for the battery failures, but infotainment and camera issues were noticeable immediately. The vehicle has been out of service for approximately three cumulative months, impairing reliability and my ability to perform daily work and family responsibilities. These defects have significantly impaired the use, value, and safety of the vehicle, especially given my responsibilities as a single mother, caregiver to a blind parent, and emergency department practitioner. The vehicle has been inspected by the dealer and reviewed by Honda corporate. I am seeking a proper remedy for a federally mandated safety feature (rear camera, FMVSS 111). The vehicle and affected components are available for inspection upon request. This complaint documents ongoing safety risks, repeated battery failures, and unresolved recall-related defects that began under warranty. Honda’s failure to properly repair these defects continues to create unsafe driving conditions and a serious risk of injury to myself, my passengers, and the public.