NHTSA Complaint #11690727 — 2025 KIA SORENTO

The contact owns a 2025 Kia Sorento. Upon starting the vehicle and shifting into reverse(R); the vehicle failed to respond with the message "Service In" displayed on the instrument panel. The contact repeatedly depressed the accelerator pedal, but the vehicle failed to respond. The contact placed the gear shifter back into park(P) and then shifted back into reverse(R) and the vehicle started to accelerate slightly before coming to a complete stop with the accelerator pedal depressed. After repeatedly depressing the accelerator pedal, the vehicle jolted backwards. The contact decided to park(P) the vehicle and scheduled an appointment with the dealer for service. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 4,850.