NHTSA Complaint #11690681 — 2014 LINCOLN MKZ

Rear view camera failure. When the vehicle is put in reverse, the rear view camera does not come on creating a safety hazard while backing up since you don't always have a line of sight due to other vehicles parked next to you. A warning message eventually pops up that says "Camera is unavailable. Please contact your dealership." The dealership diagnosed the problem on July 2, 2024 shortly after the problem started and advised that the camera needs to be replaced. The cost at that time would have been $1,230 plus tax to replace it and I have already spent $166.60 for the diagnotics. The car is available for inspection. A recall has been issued by Ford for rear view camera failures. My car is not included in the recall but I feel the recall should be extended to include my car and VIN as this is a safety hazard due to equipment failure. I have attached a copy of the invoice and quote from the Ford dealership. I am also attaching photos of the camera failure taken while the vehicle is in reverse.