NHTSA Complaint #11363402 — 2014 LINCOLN MKZ

THE LINCOLN MOTOR CO PO BOX 1904 DEARBORN, MI 48121-1904 RE: 2014 MKZ (VIN) [XXX] NHTSA RECALL 20S15/20V-177 TO WHOM IT CONCERN: I HAVE WRITTEN TO YOU ON 8/15/2020 CONCERNING THE PARTS ARE NOT AVAILABLE UNTIL END OF YEAR. GOT A 2ND NOTICE AND YOUR CONCIERGE STATING THERE IS NO RECALL ON MY CAR IT'S A MISTAKE. [XXX] BY HER STATEMENT SHOWS VERY CLEARLY THAT YOUR CONCIERGE DON'T KNOW WHAT THEY ARE DOING. ALSO SHOWS THE PUBLIC THAT YOU DON'T CARE ABOUT THE PEOPLE WHO PURCHASE YOUR FAULTY EQUIPMENT. THE SAFETY OR YOUR CUSTOMERS DON'T MATER OTHER THAN GIVE A GOOD NAME TO YOUR CONCIERGE THAT DOESN'T KNOW WHAT THEY ARE TALKING ABOUT. FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN 2014-2015 FIESTA, 2014-2016 FUSION AND LINCOLN MKZ VEHICLES SOLD, OR EVER REGISTERED IN ALABAMA, ARKANSAS, ARIZONA, CALIFORNIA, FLORIDA, GEORGIA, HAWAII, LOUISIANA, MISSISSIPPI, NEW MEXICO, NEVADA, OKLAHOMA, OREGON, SOUTH CAROLINA, TEXAS, UTAH, WASHINGTON, PUERTO RICO, AMERICAN SAMOA, GUAM, THE NORTHERN MARIANA ISLANDS (SAIPAN), AND THE U.S. VIRGIN ISLANDS. A COMPONENT WITHIN THE DOOR LATCHES MAY BREAK MAKING THE DOORS DIFFICULT TO LATCH AND/OR LEADING THE DRIVER OR A PASSENGER TO BELIEVE A DOOR IS SECURELY CLOSED WHEN, IN FACT, IT IS NOT. FEDERAL LAW REQUIRES DEALERS TO COMPLETE THIS RECALL SERVICE BEFORE A NEW VEHICLE IS DELIVERED TO THE BUYER OR LESSEE. VIOLATION OF THIS REQUIREMENT BY A DEALER COULD RESULT IN A CIVIL PENALTY OF UP TO $21,000 PER VEHICLE. CORRECT ALL VEHICLES IN YOUR NEW VEHICLE INVENTORY PRIOR TO DELIVERY. ARE YOU GOING TO LET A CONCIERGE DICTATE REPAIRS THAT NEED TO BE DONE? LINCOLN DOESN'T CARE ABOUT THEIR CUSTOMER'S WELLBEING. SELLS FAULTY PRODUCTS AND ENDANGERS THE PUBLIC WITH THEIR IGNORANCE AND CHEAPNESS OF QUALITY PRODUCTS. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR