NHTSA Complaint #11690519 — 2021 GMC YUKON

My 2021 GMC Yukon Denali is affected by NHTSA Recall #25V-274. The recall notice states that defects in the engine’s connecting rod and/or crankshaft can cause engine damage and failure, resulting in sudden loss of propulsion and increasing crash risk. The recall status for my vehicle is currently listed as “Incomplete – Remedy Not Available.” My dealership confirmed that no repair is available and further told me that GMC will not authorize a buyback, trade-in, or loaner vehicle until a remedy is developed. This has left me with an unsafe vehicle that cannot be repaired, yet I am still obligated to make monthly payments. This defect creates a serious crash risk because the engine may fail and the vehicle could lose all propulsion without warning. My family is forced to either risk driving a defective vehicle or go without reliable transportation. Dealer Interaction •Dealer confirmed that the recall is active but has no available remedy. •Dealer stated GMC will not authorize a buyback, trade-in, or loaner vehicle until the recall repair is developed. •I am effectively stranded with an unsafe vehicle and no safe options. Remedy I am requesting that GMC be required to: 1.Buy back my vehicle under federal recall and warranty obligations; or 2.Provide a safe, comparable loaner or replacement vehicle at no cost until the defect is remedied. If a loaner is provided, I will continue making my monthly payments on my Yukon Denali.