NHTSA Complaint #11690397 — 2024 TESLA MODEL 3

To whom it may concern, I am reporting an incident regarding my Tesla Model 3 (2024) that occurred on June 30th around midnight. My partner was using FSD (full self driving) and driving down i5 towards Vancouver, WA and I was attempting to turn on Bluetooth to listen to music when the exterior lights completely shut off. The section of the freeway we were on had no lights, so it was completely dark. The FSD made my partner take over the wheel and we careened off the road because there was zero visibility. Thankfully and luckily we only hit a traffic reflector. What followed has been a few concerning months of back and forth with Tesla. I reported the incident to them immediately and requested data from that night. The data that they eventually sent over was from the previous day and following days, and conveniently missing that crucial period of time. The service appointment I had with them produced a multiple thousand dollar bill to fix the damage caused by the traffic reflector which I did not pay. I have not heard back from them since then. I am reporting this incident because I don’t think lights should be able to shut off completely at night, whether it was a software malfunction or someone accidentally pressing a button on the screen. If this incident continues to happen in the future many passengers may not be as lucky as us to escape with only a scratch. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)