NHTSA Complaint #11690032 — 2021 NISSAN SENTRA

The rear door locks on my vehicle fail to lock and unlock properly, especially using the power lock switches or key fob. This is not an occasional issue — it happens every single day. This is a major safety concern because the back doors often cannot be opened at all, which puts my children at risk of being trapped inside during an emergency or accident. In addition, the rear windows frequently get stuck and will not roll down. This is also a daily occurrence. It makes the problem even more dangerous because the windows cannot be used as an emergency exit if the doors fail. These issues are consistent and ongoing. Because the vehicle is used to transport children, the defective door locks and windows create a significant safety hazard that could prevent occupants from exiting the car quickly in an accident, fire, or similar emergency.