NHTSA Complaint #11689942 — 2024 LEXUS TX

The AC stopped working and now they are charging me to replace the condenser which is located right in the front behind the grill. They said it was damaged from a rock that hit it. There are thousands of these vehicles that have this poor design where all these condensers are getting hit and having consumers pay for this damage because it is not under warranty. These should be recalled or repaired for free as it is obvious there should be some kind of screen to prevent this as the grill gives no protection.