NHTSA Complaint #11689928 — 2023 TESLA MODEL Y

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11689928
Vehicle	2023 TESLA MODEL Y
Component	SUSPENSION
Date of Incident	September 21, 2025
Date Filed	September 26, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I picked up my son from school and got home at about 3:30 PM on Sunday 9/21/2025. My son got out of the car and I heard a “clicking” sound when turning my steering wheel to the left to prepare for backing into my garage. There were no warning lights or messages for this issue. I did get out of my car and checked, but did not see anything that hit my car underneath. I got back in my car and continued backing my car into the garage. The nightmare started happening - The bolts connecting the front control arm and steering knuckle fell off that caused the left “arm” disconnected from the steering knuckle. This had resulted a sudden total loss of steering control. Please see attached photos. I could not imagine if this would have happened on the freeway.

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