NHTSA Complaint #11689842 — 2024 FORD F-150

The contact owns a 2024 Ford F-150. The contact was notified of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The contact received a message that parts were available and to contact the dealer to schedule an appointment. The contact arrived for the appointment and was informed that an inspection needed to be performed on the vehicle. After the inspection was performed, the contact was informed that parts remained unavailable and that he would receive a call once parts were available. The contact spoke with another mechanic at the dealer who informed the contact that the inspection was performed to see if the rear axle bolt had fractured and if the bolt was fractured, the dealer would be required to remain at the dealer until the repair parts were available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach the manufacturer but had difficulties with the automated system. The contact had not experienced a failure.