NHTSA Complaint #11689657 — 2019 HONDA PILOT

six months ago, I reached out due to an extreme concern regarding my safety and wellbeing regarding a 2019 Honda Pilot that I purchased from Carmax in Newark, DE. I purchased the car on January 10th and on January 29th there were issues with driving the vehicle. The car began to jolt and shake and the check engine light came on. I contacted the warranty company and was told that since it was within 30 days I would have to contact Carmax directly. I contacted the dealership and had the car towed to Carmax. On February 3rd I heard back from the dealership with a diagnostic test result. At that time, I was told by the service representative that the car had a transmission switch that had to be fixed. I was later told that when they fixed the switch it didn’t resolve. On February 5th I was then told it was the fuel injector, and they were going to do an engine flush. The car was not fixed until February 13th.I was given the run around with the service representative and the manager on duty regarding my concern with the vehicle and its safety. I asked if I could change this car for a different car because I do believe that it was unsafe. I was inevitably told since it was a used car that “these things happen” and any work done on the vehicle is covered under warranty for at least one year. I mentioned “Lemon Law,” and the manager mentioned that it only applies to new vehicles. I was also informed that I would have to wait for them to fix the same issue three or four times before we could discuss an exchange of the car. I filed complaints with DOJ, Honda Service, wrote a google review and sent emails to other parties by February 17th. (I WILL ATTACHED THE DETAILED DOCUMENTATION, THERE ARE NOT ENOUGH CHARACTERS AVAILABLE)