NHTSA Complaint #11689521 — 2022 NISSAN ROGUE

Originally I took my vehicle into Nissan of Gadsden due to issues with the EGR System Failure in April 2025. The egr system was already replaced once a year before, but due to past recalls they replaced the system without appropriate diagnosis/scanning dtc codes. They had the car for 2 weeks and after picking the vehicle up the motor shattered itself while traveling at interstate speeds almost causing accident due to rapid declaration. The motor was diagnosed as no reparable and gave no solutions. After 4 months of calling and making complaints, it was determined that the vehicle fell under the Recall 25V-437 / R25A8. It took them a month to get approved and install the new motor and turbo at Hallmark Nissan of Birmingham. I was called to pick the vehicle up 09/22/2025 after repair. Upon returning home, vehicle would not exceed 60mph from its own power, engine light and engine malfunction light came on, and vehicle would slow to unsafe speeds on the interstate when trying to overcome hills. I called the service department and notified them of this and they told me to drive the vehicle over 50 miles back to the dealership at speeds not safe for highway travel. They diagnosed that the turbo that they just installed went out again. I also received a letter that Hallmark Nissan would pay off the car note the day I picked up the vehicle. Upon retuning to the dealer and asking to accept the offer, they refused and stated it was just a marketing tactic. All of this has been documented by Audio and Video Recording.