NHTSA Complaint #11689463 — 2013 FORD EDGE

The contact owns a 2013 Ford Edge. The contact stated that while driving at a slow speed and taking a right turn, while attempting to depress the brake pedal, the brake pedal felt mushy. The contact stated that excessive force was required to depress the brake pedal. The contact stated that the brake pedal had lost pressure for a moment. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under an open recall. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 13N02, as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 135,000.