NHTSA Complaint #11689245 — 2019 JEEP COMPASS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11689245
Vehicle	2019 JEEP COMPASS
Component	ELECTRICAL SYSTEM
Date of Incident	February 3, 2025
Date Filed	September 23, 2025
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The contact owns a 2019 Jeep Compass. The contact stated that the U-Connect system touch screen had been engaging vehicle functions unintendedly. The contact stated that the system engaged the heating system, the braking mode system, and other unknown functions while driving. The message "Unable to Engage Service Brake Mode While Driving" was displayed. The dealer was notified of the failure, but the contact was unable to schedule a service appointment because the call was disconnected. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 106,000.

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