NHTSA Complaint #11689148 — 2021 HONDA PILOT

The contact owns a 2021 Honda Pilot. The contact stated that the infotainment system had turned off unintendedly while driving. Additionally, the rearview camera image was black while reversing. The vehicle was taken to the dealer, where the contact was informed that the repair could not be covered under NHTSA Campaign Number: 23V431000 (Back Over Prevention), which was previously performed on the vehicle. The contact stated that the recall repair failed to correct the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 48,000.