NHTSA Complaint #11689132 — 2013 FORD F-150

The contact owns a 2013 Ford F-150. The contact stated that while driving 20-30 MPH, the transmission unexpectedly downshifted to first gear. The check engine warning light was illuminated. The contact pulled over to the side of the road and shifted to neutral(N). The contact turned off and restarted the vehicle, and the contact noticed that the speedometer was inoperable. The contact stated that the vehicle was significantly sluggish while driving from a complete stop, and the tachometer failed to exceed 2,000 RPM while driving. The contact activated the hazard lights and was able to drive to the residence. The contact scanned the vehicle with a scanner and retrieved diagnostic trouble codes indicating an output shaft speed sensor failure. The contact became aware that the VIN was included in NHTSA Campaign Number: 19V075000 (Power Train), and the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the vehicle was not covered and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was contacted and advised that the contact to pay for the repair and might be reimbursed at a later date. The failure mileage was approximately 228,000.