NHTSA Complaint #11689061 — 2021 HONDA ACCORD

I am writing to formally report a safety concern regarding the infotainment system in my 2021 Honda Accord. The infotainment system in my vehicle is faulty and exhibits consistent glitches that I believe pose a serious safety risk while operating the vehicle. The system frequently malfunctions by freezing, restarting unexpectedly, lagging during operation, or becoming entirely unresponsive. These issues affect critical functions such as navigation, backup camera display, audio controls, and in some cases, the touchscreen completely locks up, forcing me to divert my attention from the road. The system has even placed my iPhone into reset mode. This is not an isolated incident. The problem occurs on a regular basis and seems to worsen over time. I have attempted to address this issue with the dealership, but no permanent fix has been offered, and the system continues to behave erratically. This is highly distracting and potentially dangerous, especially when quick access to vehicle features is needed during driving. I believe this issue warrants investigation, as it undermines driver focus and could lead to an accident. I urge the NHTSA to look into this matter and consider whether a recall or manufacturer fix is necessary to ensure driver and passenger safety. Toyota is recalling 591,377 automobiles because the instrument panel display can fail and not show the driver critical information including vehicle speed, brake system and tire pressure warning lights, which could lead to a crash and injury. This issue has been going on for years with Honda vehicles but it's never been recalled. Vehicle details: Make/Model: 2021 Honda Accord VIN: [XXX] Mileage: 77,628 Date of Purchase: November 2021 Problem Frequency: Ongoing and frequent (daily ) I am happy to provide any additional documentation or video evidence if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)