NHTSA Complaint #11688623 — 2022 TOYOTA TUNDRA

First I had my engine replaced in May 2025 under the recall and service advisor informed me it would be about 3 days before they completed the engine swap and it had to sit to make sure there were no leaks anywhere and in less than 24 hrs the called me and told me my truck was all done. I went to pick my truck up they had it waiting in the service line with the engine running, I heard a strange ticking noise coming from under my hood that sounded like a lawnmower engine, the service tech tells me that is normal with the replacement engines which is absolutely false. Being a woman they tell me I don't know what I'm talking about. I got frustrated and got in my truck and when I came to the first stoplight when the light turned green and I stepped on the gas pedal, my truck would not move, after about 5 seconds it surged forward and then again wouldn't move, then again my truck surged forward with a loud thud in the rear like somebody hit me from behind. It feels like it isn't kicking into gear and also my steering wheel was not centered when they swapped the engine so I have to hold my steering off to one side for my truck to drive straight. This has been a nightmare for me and Toyota refuses to acknowledge there is anything wrong. I've also been waiting for 7 months to get my front brakes fixed under the TSB and all they say is we don't have parts available, meanwhile they're building new trucks with new brake pads, rotors and calipers before taking care of the people waiting months and months? They try and wait until your warranty runs out so I have to pay for the fix. Please help. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)