NHTSA Complaint #11688567 — 2020 HYUNDAI PALISADE

Vehicle Information: Year: 2020 Make: Hyundai Model: Palisade Component(s): Air Conditioning System / A/C Compressor Problem Description: The air conditioning compressor on my 2020 Hyundai Palisade has failed and does not function properly. The A/C system does not blow cold air, making the vehicle extremely uncomfortable and unsafe in hot weather conditions, especially with small children riding in the vehicle. Hyundai has issued a Technical Service Bulletin (TSB) regarding a known defect with the A/C compressor in this model. Despite this, the dealership and manufacturer have refused to cover the repair or replacement under warranty or goodwill, even though this is clearly a widespread and acknowledged defect. I was quoted nearly $5,000 for the repair, which I cannot afford. Safety Concern: While the issue may appear to be only comfort-related, lack of functioning A/C creates real safety risks: Heat-related health concerns in hot climates, particularly for small children and elderly passengers. Reduced visibility if the defroster system does not work properly (since the A/C system is needed to remove moisture and fog from windows). Timeline of Events: Vehicle purchased: Purchased December 2023 First noticed issue: [XXX] Brought vehicle to dealership: [XXX] Dealer confirmed issue with A/C compressor but refused repair, citing that only certain VINs or conditions are covered, even though a TSB exists. Request: I am filing this complaint because Hyundai is aware of this widespread A/C compressor defect (per their TSB) but is not providing proper warranty coverage or resolution. This places an unfair financial burden on consumers and presents a potential safety hazard, especially for families with small children who cannot safely ride in extreme heat without a functioning A/C system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)