NHTSA Complaint #11688543 — 2020 RAM 1500

My 2020 Ram 1500 etorque had a major breakdown. My husband was driving down the highway in a construction zone when he lost power steering, power brakes and then the vehicle totally shut down. He had to steer it to the side of the highway, barely making it. We had the vehicle towed to the dealership who ran diagnostics on it and told us the Mechanical Generator Unit (MGU) needed to be replaced. The major issue: the MGU could not be found anywhere in the US. They wasn't able to order / backorder from anywhere. They said it could take months or longer to get the part. We couldn't go indefinitely without our truck so the dealer recommended we trade it in. That was our only option so that was what we were forced to do. We did not want another vehicle!! Ours was paid off.