NHTSA Complaint #11688532 — 2017 HYUNDAI TUCSON
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11688532 |
| Vehicle | 2017 HYUNDAI TUCSON |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | RI |
Consumer Description
My 2017 Hyundai Tucson Limited 1.6L Turbo (with 7-speed EcoShift DCT) has ongoing transmission problems. The vehicle hesitates, jolts, and sometimes fails to accelerate from a stop, which creates a serious safety risk when entering traffic or crossing intersections. The problem has been reproduced and confirmed by the Hyundai dealership in Fairfield, CT. They diagnosed the transmission and recommended a complete replacement at a cost of over $7,000. This issue matches the defect described in NHTSA Recall 16V628000 and Hyundai Service Campaign T1B, which involved the same 7-speed EcoShift DCT in 2016–2017 Tucson models. However, my VIN was not included even though I am experiencing the exact same safety defect. No warning lamps appeared before the hesitation/judder began. The safety risk is significant because the vehicle can fail to accelerate as expected in traffic, increasing the chance of a crash.
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