NHTSA Complaint #11688215 — 2019 HONDA PILOT

The contact owns a 2019 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the Emissions system warning light was illuminated for forty-five minutes prior to the vehicle stalling. The vehicle was driven a short distance before it stalled again. The contact noticed an abnormal sound. The vehicle was driven to the shoulder of the road and turned off. The vehicle was towed to an independent mechanic, where it was unofficially diagnosed with internal engine failure. The contact was advised to tow the vehicle to the dealer for assistance. The vehicle was towed to the dealer and was unofficially diagnosed with internal engine failure. The contact was advised that the engine needed to be dismantled for a complete diagnostic test. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the case would not be escalated until the complete diagnostic test was performed. The failure mileage was approximately 114,300.