NHTSA Complaint #11688013 — 2022 VOLKSWAGEN ATLAS

We were driving on a highway with no cars anywhere near us, did not go under a bridge, outside was sunny and calm weather in the 75 degree range, and our panoramic sunroof suddenly exploded outwards. Glass shattered everywhere and it sounded like a bomb went off in the car. After immediately getting off on an exit ramp to survey what happened, the remaining glass was pushed up and outwards towards the sky proving that nothing hit the sunroof. Our Volkswagen dealership told us to bring it in and they would put it under warranty for a mechanical defect as the panoramic sunroof is the roof of the vehicle. After waiting weeks, Volkswagen corporate denied the warranty claim saying we must have done something to weaken the glass at a previous time. There were no previous issues with the sunroof and this explosion happened very suddenly. Young children were in the vehicle and it was terrifying.