NHTSA Complaint #11678588 — 2022 VOLKSWAGEN ATLAS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11678588
Vehicle 2022 VOLKSWAGEN ATLAS
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

When driving my 2022 VW Atlas at low speeds (stopping at a red light, backing down my driveway, and slowing for yield zones), the vehicle either 1) shudders to a stop and presents "please start engine manually" message or 2) appears to turn off using the start/stop system, but then presents the "please start engine manually" message. Dealer replaced a fuel injector the first time, charged the battery a second time, and now a third time this is happening with no resolution, as "the technician was unable to replicate the issue." This is all within about a 12-month timeframe. This has put my children and me at risk driving on roads with 60 mph speed limits with stop lights, because if the light turns green and I'm trying to restart the vehicle, someone from behind could hit me. The dealer was able to replicate the issue the first visit it was brought in for.

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