NHTSA Complaint #11687909 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was repaired. The contact stated that on a separate occasion, the front driver’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the wiring for key fob and liftgate were located on the front driver’s side A-pillar. The contact stated that the liftgate failed to operate as intended. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 109,000.