NHTSA Complaint #11687895 — 2019 JEEP CHEROKEE

The contact owns a 2019 Jeep Cherokee. The contact stated that upon taking the vehicle to the dealer for an oil change, the contact was informed that the oil level was significantly low. The dealer performed the oil change and initiated an oil consumption test. The dealer advised the contact to return after 1,500-1,700 miles. The contact stated that upon returning to the dealer after 1,500 miles, the dealer inspected the oil level and informed the contact that the vehicle had failed the oil consumption test. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: TSB 09-013-22. The manufacturer was not notified of the failure. The failure mileage was approximately 57,962.