NHTSA Complaint #11687886 — 2019 CHRYSLER PACIFICA

The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving at various speeds, after making a slight adjustment of the steering wheel to the right, while returning to center, the steering wheel was sticking and required extra force to return the steering wheel to center. The contact stated that the failure was intermittent. There was no warning light illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The contact stated that the failure reoccurred, and the vehicle was taken to another dealer, but was not yet diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V348000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 200,000.