NHTSA Complaint #11687867 — 2018 GMC ACADIA

The contact owns a 2018 GMC Acadia. The contact stated that while shifted into park(P), the vehicle was unable to be turned off. The message "Shift to Park" was displayed on the instrument panel even though the gear shifter was in park(P). The gear shifter was shifted to park(P) and wiggled several times before the transmission was properly shifted into park and the vehicle was turned off. The contact stated that the failure had occurred once before, and the battery cables were disconnected to turn off the vehicle. The contact became aware of an undisclosed recall online; however, the VIN was not under recall. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 51,800.