NHTSA Complaint #11687849 — 2017 HONDA PILOT

Vehicle Mileage - 87,200 In February I had the Fuel Pump recall completed after over a year of waiting for the parts to come to the Honda Dealer. I first noticed the recall being issued when I received my notice to renew my registration. Then, I received an official notice from Honda a few months later in the mail. I sent an online appointment form around that time and Bobbi at Honda told me that they did not have the parts and I should wait to check again in a few months as it was impossible for them to get the parts in. So I did - I periodically would call her directly in the service department to check and they still did not have it. FINALLY they got the parts in, and she let me know I could schedule to have the recall fixed. I came in about a week later in early February and had it fixed. Since then I've had issues with my emissions system light turning on randomly - usually whenever there was significant changes in the weather - very hot/much cooler. I just took it into the dealership on 8/4/25 because the light the last few days had stayed on. The dealership told me they needed to check the fuel pump for sure because when I explained the situation to them, it very well could be related to the recall being fixed. They informed me they ran several tests and discovered that I need to replace my catalytic converter. It is clear at this mileage on my Honda Pilot and the delays in having the fuel pump recall fixed caused the damage to the catalytic converter. I spent almost an entire year calling the dealership every few months to see if they had the parts in to fix the fuel pump recall, I was told that they did not have the parts in stock and that there was a significant backlog in getting the parts, that it was out of the dealership's hands and that they would let me know when the parts were in stock. After over a year of driving with a defective fuel pump that Honda knew was faulty without any advice received about potential secondary damage.