NHTSA Complaint #11687697 — 2019 TOYOTA C-HR

This vechicle started getting noise since 2020 when it was below 60 thousand miles. It was reported to the dealer and the tech did not document well( as I know now). Car was in California from2021 to 2024 and same issues were reported and it was not documented or no action took. Car came to Illinois in 2025. Oil changes and other maintenance issues were done by Toyota and fire stone. I took the car for oil change to the dealer in June 2025 and again repoted the whining noise from engine area.dealer diagnosed with transmission issues and replacement recommended. Called Toyota and because the miles are 71000, they refused , although this was reported from2020. Dealer said that 2021 to 2025, car was not maintained in the Toyota facility , they do not know what went wrong, when I look at cars of this type from 2017 onwards, has transmission issues and no recalls done. There are cases Toyota repaired individually. Because , it is not documented by the tech in the facility, I have to pay 9 to 12 thousand dollars to replace the transmission. These types of cars have transmission issues and nothing is done on it or recalled. Needs help,