NHTSA Complaint #11687674 — 2021 HONDA PILOT

On the afternoon of Friday, August 29, 2025 while driving the Honda Pilot on a US Highway, the "Check Engine" light came on and the vehicle immediately experience a decrease in speed. Top speed on the highway suddenly became approximately 25 MPH and the Pilot became sluggish and was shaking. We had to drive with the vehicle's "flashing hazard lights" on due to the low speed on the 55 MPH highway speeds. Multiple alerts appeared on the vehicle information display panel. I was just able to get the vehicle home. Due to the Labor Day Holiday, we were not able to get the vehicle scheduled to go into the shop until the Tuesday following the Monday Labor Day holiday. It was very difficult to get the Pilot to start on the Monday "Labor Day" to drive to the automobile shop for them to look at it the next morning (Tuesday, September 02, 2025). Once it did start, it again displayed multiple alerts on the vehicle information display panel behind the steering wheel. Speed was again limited to a maximum of 25 MPH. While driving to the shop (less than 5 miles away), the engine stopped completely and the car shifted out of the "Drive" mode and switched into Neutral without any action of the driver to do so. We had to coast into a nearby parking lot to get the vehicle out of the active city road. All attempts to restart the vehicle in the lot failed. We had to call for a tow truck with a flat bed to take the AWD Pilot to the local shop. While in the shop the codes were diagnosed by the attached "Full Diagnostic Report" via "TOPDON". The shop owner called us saying that the fuel pump had failed and that there was an active NHTSA recall for this issue with Pilots. We called the local Honda Service Department and they stated that our VIN number was outside of the current recall for the same Fuel Pump issue. We feel that the VIN coverage for the already Active Recall for the Honda Pilots should be expanded to include our VIN for the same reasons as the Active Recall.