NHTSA Complaint #11687616 — 2025 TOYOTA TACOMA

You can copy and paste this link into your browser if its not click able, to see video of the event! I got pieces of glass into my eyes [XXX] Video of the Event 👆 This is what I sent to Toyota and the Dealer Toyota of Pharr, as I get ready to take it in for repair but they told me to make a claim on my insurance, when it was literally a defect with the glass Warranty Claim – Defective Sunroof Shattering (2025 TRD Pro) To Whom It May Concern, I am the owner of a 2025 Toyota TRD Pro currently under the New Vehicle Limited Warranty. While driving, the sunroof on my vehicle shattered spontaneously without any external impact. I have video evidence clearly showing the glass cracking, with no rock strikes or other outside causes. This failure I feel is a defect in materials, not outside damage, and therefore falls squarely under Toyota’s New Vehicle Limited Warranty. The warranty specifically excludes glass damage only when caused by external objects; it does not exclude spontaneous failures like this one. For my safety and the integrity of the vehicle, I am requesting that this repair be processed under warranty without delay. I’m risking water to enter the vehicle which will cause more damage. Please document and submit this claim to Toyota Corporate. I also feel I need to help the public of future Tacoma TRD Pro buyers and owners and file a formal defect complaint with NHTSA, as this type of spontaneous glass failure represents a significant safety concern. I respectfully request written confirmation that this will be covered under warranty and ask that you proceed with the repair promptly. Thank you for your immediate attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)