NHTSA Complaint #11687426 — 2022 KIA FORTE

The contact leased a 2022 Kia Forte. The contact stated that while attempting to reverse, the vehicle failed to respond while the gear shifter was in reverse(R). There was no warning light illuminated. The vehicle was taken to the dealer, where it was test-driven, and the dealer became aware that the transmission was slipping. The dealer inspected the vehicle and found clutch debris inside the transmission. The dealer cleaned the transmission, replaced the dual clutch, and reprogrammed the TCM and clutch actuator. The contact stated that the failure persisted after the dealer had serviced the vehicle. The vehicle was later taken to an independent mechanic, where it was diagnosed that the transmission clutch had failed. The vehicle was not repaired. Additionally, the contact stated that while driving and depressing the accelerator pedal, the vehicle failed to shift into the intended gear, and the vehicle was jerking, and the warning light was illuminated. The check engine warning light was illuminated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 32,000.