NHTSA Complaint #11687419 — 2020 HONDA PILOT

The 'infotainment system; which in includes the navigation system and backup camera and sensors suddenly goes black. I may first get a black screen with "network Communications lost" message, then it goes black or get a message that says "unfortunately, com.honda.tuner has stopped". It started happening after I had to replace the batter. This was the 2nd replacement battery I've had to install. I had the battery replaced in March, 2025 at my honda dealer, and before I even got home I started getting the messages. Sometimes, the infotainment system may come back, other times, it does not come back. If I pull over, shut the car down, wait a few mintues, open the door and then close the door, it may come back when I start the car up again. I took it to the dealer - they could not figure out the problem and said that maybe replacing the tuner for 1600 would help, but they would not guarantee it. I've contact American Honda and lodged a complaint in June 2025 but so far it has not even been assigned to a manager.