NHTSA Complaint #11687306 — 2018 TOYOTA RAV4

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11687306
Vehicle	2018 TOYOTA RAV4
Component	ELECTRICAL SYSTEM
Date of Incident	June 24, 2025
Date Filed	September 15, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

After receiving a recall notice from Toyota for the battery mount I scheduled my appointment on June 24, 2025. After spending $916.31 on maintenance products all of a sudden the dealership did not have the battery mount for my vehicle. Is this legal? Why would a dealership schedule a repair and not have the product to complete the recall? I was informed that I would be called when they had the part available and I still have not heard from the Toyota dealership. Are three months later considered a timely matter to correct the problem?

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