NHTSA Complaint #11687259 — 2012 KIA SOUL

I was driving on the highway when I heard a whistle. When I arrived at my destination, I was surprised to see that the front driver’s side windshield trim panel was missing and flew off when I was driving. Earlier, I had a similar issue with the front passenger side trim panel. I reported these safety concerns to Kia on 9/2. I received a standard form letter on 9/4 (copied below). I was surprised by Kia’s response because I think parts flying off during typical driving use is more than standard repair and is a safety concern for all of us who travel on our roads. I’m reporting to you because I care about safety as both a driver and a passenger. I attached the photos I took and sent to Kia. —- Thank you for contacting Kia Customer Care. We’re sorry to hear about the concern with your Kia. The standard Limited Basic Warranty for your vehicle has expired (5 years/60,000 miles whichever comes first.). As such, any repairs recommended outside of warranty coverage, or not included in an applicable campaign, would be the responsibility of the vehicle’s owner. If you have any additional questions or need further assistance, please don’t hesitate to call us at 800-333-4542 (option 2, then 5) and provide your case number. Sincerely, Kia America