NHTSA Complaint #11687021 — 2023 VOLKSWAGEN ID.4

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11687021
Vehicle 2023 VOLKSWAGEN ID.4
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

While driving the infotainment system switched off entirely, the screen went black and after roughly 1 minute rebooted. I had both my hands on the steering wheel and was NOT operating the infotainment system. During this time, the right hand side of main clocks/dials in front of the driver inverted from black background to white background. Fortunately I was at a traffic light when this happened. I waited for the system to reset before I released the brake and drove on, it was not a very pleasant experience. I have already had software upgraded based on a previous recall to address this very issue. So clearly the recall did not address the issue.

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