NHTSA Complaint #11686995 — 2018 FORD EXPLORER
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11686995 |
| Vehicle | 2018 FORD EXPLORER |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
My 2018 Ford Explorer Limited has been having issues with the back up camera for longer than 18 months. My local Ford in Margate Florida is aware of the problem. My camera goes blank when I’m backing up it stops working my mirrors on the driver side will not fold out my passenger side door if I touch it when it’s locked will alarm I believe all of this is related to an electrical problem in the camera. This is dangerous and I’m very frustrated. I want my car looked at free of charge by Ford because something‘s going on with the camera and it’s extremely dangerous while I’m backing up to have the camera stop and then for me to reset it I can’t do it while backing up. I have a neck injury that prevents me from looking over my shoulder currently Can somebody please call me my name is [XXX] my phone number is [XXX] or you may email me at [XXX] thank you very much. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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