NHTSA Complaint #11686985 — 2021 HYUNDAI PALISADE

Opened the sunroof and a loud popping sound followed by complete sunroof failure and a loud flapping sound from sunroof which appears to be from the sunroof wind deflector that is not attached I tried to take photos of this too, I pulled over and the sunroof has completely come off the runners on one side leaving it not flush to the roof, it was scary for myself and my child in the car, I did some research and found a technical service bulletin which I was not aware of even though I regularly maintain my vehicle at the dealership. I took it down the dealership who charged me $179 to tell me it was broken and put some plastic wrap on and told me as I’m 200 miles out of warranty that repairs are $3000, I have been in touch with Hyundai USA who don’t seem to care about this issue, vehicle is available for inspection, there was no warning at all I just opened the sunroof and this randomly happened also to add I have only used the sunroof a handful of times since I have owned the vehicle from brand new.