NHTSA Complaint #11686945 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that while driving at 20-25 MPH, an alert indicating engine failure was displayed, along with the “Service Now” message. The vehicle was on the verge of overheating, with the temperature gauge showing an excessively high temperature reading. The contact added coolant to the coolant reservoir to address the issue temporarily. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion into the engine. The mechanic recommended an engine replacement; however, the vehicle was not repaired. The manufacturer was contacted and informed that a prior Customer Satisfaction Program had expired. The manufacturer also confirmed that there was no recall coverage for this issue and offered no additional assistance. The failure mileage was approximately 100,000.