NHTSA Complaint #11686853 — 2014 FORD F-150

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (POWER TRAIN). The contact stated that while driving at 40 MPH and overtaking another vehicle, the transmission unexpectedly downshifted. There was no warning light illuminated. The contact stated that the vehicle spun out of control; however, the contact was able to regain control of the vehicle and then pulled over to the side of the road. The contact attempted to shift the gear lever, and the gear shifter failed to function as intended. The contact switched to manual mode and was able to use the first, second, and third gears, and the vehicle limped to the residence. The vehicle was taken to the dealer. The technician performed the powertrain control module software update. The contact asked the dealer if the transmission was repaired, and the dealer refused to repair the transmission, stating that the recall update was completed and that the recall had not specified replacing the transmission. The vehicle was not diagnosed or repaired. The contact stated that the failure reoccurred on the drive back to the residence. The vehicle was driven in LIMP Mode and the lower gears. The failure was a recurring failure. The contact parked and was no longer driving the vehicle due to safety concerns. The manufacturer was not notified of the failure. The failure mileage was approximately 138,000.