NHTSA Complaint #11686796 — 2018 RAM 2500

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number	11686796
Vehicle	2018 RAM 2500
Component	FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident	August 10, 2025
Date Filed	September 12, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

Recall 24V-896, cannot be repaired, no repair timeline in site, vehicle is coding and dealership has confirmed code. Driving cruise will turn off and braking system becomes difficult and unstable. Warning systems come one. Dealership attempted to repair but manufacture advised they were not allowed to do so because it would not be permanent. Dealership has advised to park unit and contact Chrysler for buyback. We have called Chrysler customer care daily for 3 weeks with no success and no end in sight. The will not provide daily driver solution, vehicle replacement or repair fix. This is part of our daily driver to and from work and to and from farm to carry trailer with cattle. It is unsafe without proper braking system functioning and dealership has confirmed this and advised us to not operate. Chrysler has also advised us to not operate since it has coded but has offered no options. Dealership confirmed code on or about 8/22/2025

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