NHTSA Complaint #11686746 — 2024 GMC ACADIA

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11686746
Vehicle	2024 GMC ACADIA
Component	SEATS
Date of Incident	September 1, 2025
Date Filed	September 11, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

No traffic collision. Preemptive report. Headrest positioned so far forward that head is forced into a downward position. Unable to comfortably maintain eye contact with the road in this position (photo attached). Only remedy is to have headrest positioned so far down that it would cause decapitation in a collision. I was not aware of the decapitation risk when purchasing the vehicle. GM initially stated the dealership should have remedies in the form of alternate parts to be installed at the dealership. Dealership stated that is not the case and they do not have any resolution available.

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