NHTSA Complaint #11686559 — 2019 BMW X3

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11686559
Vehicle 2019 BMW X3
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Regarding SIB 65 12 22, NHTSA ID Number 10227571, Manufacturer Communication Number B651222. Summary: The seal of the roof-mounted antenna housing is separating from the vehicle. Affected Products: (20) Vehicle BMW X3 2018-2022 - BMW X4 2019-2022 - BMW X5 2019-2022 - BMW X6 2020-2022 - BMW X7 2019-2022 I would like to mention that, this issue was known by BMW and acknowledge as Painting Process Deffect, BMW havent release a recall. BMW released on oct 2022 a BMW Service Information Bulletin detailing a defect in the paint and sealant of the roof-mounted antenna housing, which can allow water to leak into the vehicle and damage electrical components, including the emergency call system and GPS. Vehicles produced before January 10, 2022, are affected. The bulletin provides instructions for dealers to inspect for water ingress, remove the affected antenna housing, inspect the paint for separation on the sealing surface, and replace the housing if the paint is separating. Even when this production deffect main consequence is the damage of the Telematics Control Unit (tcu) due to physical closeness and consequently failure of the vehicle’s emergency call system and other communication systems and gps. The bulletin only focus on replace of antenna and painting of area (approx cost $700) and doesnt mention any alternatives for solution to damaged TCU (approx cost $3000) and on top the solution mentioned is even more restricted to Coverage under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks. Please, respectfully request you to consider reviewing this situation due to affects 20 models and a considerable big amount of people.

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