NHTSA Complaint #11686380 — 2013 HONDA ACCORD

The contact owns a 2013 Honda Accord. The contact received an NHTSA recall email alert for NHTSA Campaign Number: 25V422000 (POWER TRAIN). After contacting the dealer, who confirmed the VIN inclusion in the recall, an appointment was scheduled. The vehicle was taken to the dealer for the recall repair; however, upon inspection, the dealer determined that the driveshaft did not require replacement. The contact disagreed with the assessment, stating that the driveshaft was visibly corroded. The contact had taken pictures both before and after the appointment. Despite waiting at the dealer for over two hours, no work was performed on the vehicle. The contact notified the manufacturer about the decision of the dealer not to replace the driveshaft. The manufacturer opened a case and stated that a regional technician would be contacted. The contact sent photos to the manufacturer's case associate, who then communicated with both the dealer and the regional technician and confirmed the dealer's initial assessment that the driveshaft did not need to be replaced. The failure mileage was 53,456.