NHTSA Complaint #11686318 — 2023 CHEVROLET TAHOE

on [XXX] we bought our 2023 Tahoe High Country from Jeff Gordon Cheverolet in Wilmington NC. In April 2025 a recall was announced on our car for engine failure. In June of 2025 we received a letter stating that a fix for the recall was to have an inspection done. If passed, then an oil change and new cap would be done. This was completed. on [XXX], I was on the highway accelerating to get up the speed, when I heard a loud pop noise. Then i heard loud knocking coming from my engine, the check engine light came on with the traction light as well. The car then had sluggish acceleration and would not accelerate but would have high than normal RPMS and rev when trying to accelerate. I knew then that I had engine failure. I was able to get the car to a safe place and called the dealership right away. They got it towed to Marine Chevy since it was closer. The next day they did an inspection on the vehicle and said the camshaft and lifters were broken and had to be replaced. I said I would need a new engine replaced due to the damage and recall. I was told it would not be under recall because it was the top and not bottom. They said the GM refused the new engine but would not tell me if it was the General Manager or General Motors that refused. I called and texted multiple times asking for pictures. They refused to send me any until 9/9 after multiple attempts. They only sent me one of the rods and rocker arms showing a rod bent and stated it was the lifters. still no pictures of the camshaft broke or lifters. These problems already have multiple class action lawsuits out for this particular engine failure. I was told the recall would still be on the engine even after the repair, I can still have engine failure. I refuse to pay the money for this car to continue to be in the shop due to a bad engine that was put in these models. I also have a case open with General Motors for replacing the engine as well and they are refusing to help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552