NHTSA Complaint #11686316 — 2016 LINCOLN MKZ

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11686316
Vehicle 2016 LINCOLN MKZ
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

I have had this problem now for over a year, the backup camera on my 2016 Lincoln MKZ shows a panoramic view of the rear but things are reversed, left is on the right side and visa versa or the screen goes blank and a message states camera unavailable contact dealership. Sometimes it works okay but then goes into one of the two issues mentioned above. I talked with my dealership and they wanted to diagnose it, for a fee, or replace the camera which would be between $500 and $800 but I declined. You have had a few reports of this for the MKZ but just recently Ford issued a recall for this specific issue and symptoms for 2015 to 2019 Mustangs, Lincoln Navigators, Lincoln MKC, Edge, Fusion and others along with the entire F-series pickup trucks. The recall issued indicated a software issue and that any authorized dealership could replace the camera but when talking to my dealership today, Irwin Lincoln/Mazda in Freehold New Jersey, they said since my car/vin isn't currently under the current recall for this they would have to charge me a diagnostic fee and parts/labor to fix what they find. You need to include the 2015 to 2019 MKZ under this recall as I and others have had the exact symptoms indicated on the current recall for the backup camera.

Related Complaints for the 2016 LINCOLN MKZ

Other UNKNOWN OR OTHER Complaints

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#11660488 Backup camera is showing opposite side. Left side is on yhe right and right side is on the left
#11426947 The contact owned a 2016 Lincoln MKZ. The contact stated while exiting her employer's parking lot when the vehicle be...

Recent Complaints for the 2016 LINCOLN MKZ

#11691119 BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING The back up camera mostly is blank and doesn’t warn me of a vehicle coming from either side resulting in almost getti...
#11691119 ELECTRICAL SYSTEM The back up camera mostly is blank and doesn’t warn me of a vehicle coming from either side resulting in almost getti...
#11689668 ELECTRICAL SYSTEM Rear camera malfunction in that the image is reversed and the reference lines are missing, fertile lines also appear ...
#11687210 BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING The issue is the back up camera works correctly sporadically. Often times the screen is blank or says to contact the...
#11686595 BACK OVER PREVENTION The contact owns a 2016 Lincoln MKZ. The contact stated that while shifting into reverse(R), the image on the rear-vi...
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