NHTSA Complaint #11685991 — 2025 CHEVROLET EQUINOX EV

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11685991
Vehicle	2025 CHEVROLET EQUINOX EV
Component	UNKNOWN OR OTHER
Date of Incident	July 26, 2025
Date Filed	September 9, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The onstar module in the vehicle has not worked in two months. Its the only way the vehicle can receive updates and many safety features linked to it. No Help or response from GM or Dealership. They just say we don't have an ETA and its a waiting game. Note, no software updates can be installed without this service.

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Other UNKNOWN OR OTHER Complaints

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#11683426 — August 27, 2025 — Telecommunications module is out. No timeline on parts. National issues. All safety features malfunction.

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#11679898 — August 11, 2025 — NHTSA Safety Complaint (Loss of Emergency Connectivity) Subject: 2025 Chevrolet Equinox EV — OnStar/telematics failur...

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