NHTSA Complaint #11685958 — 2015 HONDA CIVIC

The salespeople are very unprofessional and don’t take the wellbeing and safety of their customers or the surrounding public seriously. My husband and I went to Stark to test drive a couple of their cars. The first car that we test drove the Honda Civic should have been properly repaired first before ever being placed on the lot. To even get the parking brake lowered, my husband had to disassemble the plastic manifold, second the car was lowered to the point where it scraped the road whenever we were turning on an incline, finally there was some mechanical issue with the gear shift where we weren’t able to reverse. When we got back from the test drive the salesperson explained to us that they knew of this issue and that there’s a trick to it. This trick wasn’t mentioned to us at the start of the test drive, nor did the salesperson go with us to explain it to us on the road. This is very dangerous, what if there was an emergency and we needed to reverse. Not knowing this trick not only puts our lives in danger but also all the other drivers in the area. I’m not a car person, but even I know that a car should be able to go forwards and backwards.