NHTSA Complaint #11685895 — 2022 NISSAN ROGUE

The contact owns a 2022 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the vehicle was shaking abnormally. The contact stated that the dealer was contacted and made aware of the failure. The vehicle was taken to the dealer; however, the contact was unsure if a diagnostic test was performed. The contact was informed that the parts were not available to repair the vehicle. In addition, the contact requested a loaner vehicle; however, the request was denied. The contact stated that because of the unrepaired recall, the contact had to pay out of pocket for a loaner vehicle to travel to a family event. The contact was fearful of driving the vehicle with his children in it because of a possible failure. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, parts were not yet available. The contact stated that there was another upcoming family event and inquired again about a possible loaner vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.